Policies, Procedures, and Agreements
RETURN/EXCHANGE
LAYAWAY
ALL SALES ARE FINAL! We do not accept returns or exchanges.
For bridal and custom dresses, no returns, exchanges, or cancellations once contract is signed and deposit is made.
The initial payment MUST be 25% of the price of the dress.
Second payment MUST be within 2 weeks of the initial deposit.
BALANCE MUST BE PAID WITHIN 1 MONTH OF DEPOSIT.
Payments can be made in store or over the phone if customer is not able to come in store.
NO REFUND will be issued if customer changes their mind or does not adhere to our policy.
ALTERATIONS
All alteration fees are due in FULL before we begin alterations on the garment.
Our seamstresses are professional experts and knowledgeable in the technicalities of altering an item the best way they see fit. In order to maintain its original design, they may advise against certain structural changes that may compromise the integrity of your garment.
The pick-up date is an estimate. It can be subject to change due to the volume of dresses we have. Please disclose if your alterations need to be completed by a certain date, and we will make every attempt to have it for you by then.
If there is a rush needed for your alterations (within 1 week of dropping off the garment) there will be an ADDITIONAL CHARGE OF $15.
We ask that any concerns that arise with the fit of the garment, pricing, or other issues be discussed directly with the seamstress as soon as possible, so the situation can be resolved immediately.
We advise our customers do a final fitting before leaving with their completed garment. This is to ensure you are 100% SATISFIED with the alterations.
Any changes wanted after the alterations have been completed will be an additional charge.